Answers for all your pet questions.
If your pet is showing sudden symptoms or just not acting like themselves, give us a call. We’ll help you assess the situation and guide you through next steps.
Yes—when possible, we strongly recommend calling ahead. This allows our team to prepare for your pet’s arrival, prioritize care appropriately, and help ensure a smoother experience once you walk through the door.
In an emergency, your focus is getting your pet here safely—we understand you may not have time to gather everything. If possible, bring any medications your pet is taking, recent medical records, and a form of payment. If your pet ingested something, bringing the label or packaging can be helpful for treatment.
We triage patients by urgency. Pets in critical condition are seen immediately, while those in stable condition may have a short wait depending on case severity. Our goal is always safe, timely care for every patient.
We accept debit cards, credit cards (Visa, Mastercard, Discover, American Express, CareCredit), checks, and cash. All cards must be signed by the owner of the card.
We accept CareCredit, which lets you spread out payments over time. Subject to credit approval. Please see our financing options for more information.
Once approved, you can use your CareCredit card just like any other credit card. Simply present it at checkout when paying for your pet’s visit.Yes. While we don’t recommend any specific provider, we encourage pet parents to explore their options. Tools like Pawlicy Advisor can help you compare top insurance providers side-by-side based on coverage, exclusions, reimbursement rates, and monthly premiums.
Our hospital is fully equipped for emergency surgery and 24/7 hospitalization. If your pet needs ongoing care, our team will walk you through every step, from diagnostics and treatment plans to overnight monitoring.
Yes. When it’s time to say goodbye, we’re here with compassion and support.
Before you leave, we’ll provide clear discharge instructions and let you know if follow-up care is needed. In many cases, your primary veterinarian can take over ongoing treatment. If continued emergency care is required, we’re here 24/7 to support you and your pet.
Absolutely. Whether it’s a minor illness or something more serious, we’re available 24/7 to address urgent health issues and help prevent them from becoming emergencies.
For routine check-ups, vaccines, spays/neuters, or other preventive care services, we recommend our sister location, Bay Beach Veterinary Hospital.
24/7/365
